Shipping Policy

Last Updated: November 06, 2024

Welcome to Ain Abaya!

We're committed to delivering our trendy abaya designs safely and promptly to your doorstep. This shipping policy outlines our delivery process and ensures transparency in our shipping services.

Order Processing

  1. Order Confirmation: Within 24 hours
  2. Processing Time:
    • Ready-to-wear items: 1-2 business days
    • Custom designs: 7-10 business days
    • Rush orders: Available upon request (additional charges apply)

Tracking Your Order

  • All orders are shipped with tracking
  • Tracking information will be sent via email and SMS
  • Track your order through:
    • Our website
    • SMS updates
    • Email notifications

Shipping Restrictions

  • We cannot ship to P.O. boxes
  • Some remote locations may have extended delivery times
  • International orders may be subject to customs duties

Payment Information

We accept the following secure payment methods:

  • UPI (Google Pay, PhonePe, Paytm)
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Cash on Delivery (available for select locations in India & UAE)

Important Notes

  • Delivery times are estimates and may vary during:
    • Peak seasons
    • Sale periods
    • Weather disruptions
    • Public holidays
  • For custom orders, processing time starts after measurement confirmation
  • Address changes cannot be accommodated once order is shipped

Special Services

  • Size alterations available (charges apply)
  • Gift wrapping available (complimentary)
  • Express processing available (additional charge)
  • Special handling for delicate items

Shipping Partners

We work with reliable courier partners:

  • DTDC
  • BlueDart
  • DHL (for international shipments)

Delivery Issues

In case of:

  • Wrong address: Customer bears reshipping cost
  • Failed delivery: Three attempts will be made
  • Lost packages: Investigation initiated within 24 hours
  • Damaged items: Please report within 24 hours of delivery

Contact Us

For shipping-related queries or concerns:

  • Email: store@ainabaya.com
  • Phone: +91 7510660666
  • Address: Alinchuvad, Tirur, Malappuram Kerala, India

Business Hours:

  • Monday to Saturday: 10:00 AM - 7:00 PM IST
  • Closed on Sundays and major holidays

We aim to provide the best possible shipping experience. If you have any questions or need assistance, please don't hesitate to contact us.