Return & Exchange Policy

Last Updated: November 06, 2024

At Ain Abaya, we want you to love your trendy abaya! We understand that sometimes items may need to be returned or exchanged, and we're here to make this process as smooth as possible.

Standard Returns & Exchanges

Eligible Items

We accept returns and exchanges for ready-to-wear abayas within 7 days of delivery, provided:

  • Item is unworn and unwashed
  • Original tags are attached
  • Item is in its original packaging
  • Item has no signs of wear, damage, or alterations
  • All accessories and free gifts (if any) are included

Return Process

  1. Initiate Return:
    • Email us at store@ainabaya.com
    • Include your order number and reason for return
    • Attach clear photos of the item
    • Wait for our confirmation (within 24 hours)
  2. Package the Item:
    • Clean and fold the abaya properly
    • Use original packaging if possible
    • Include all original tags and accessories
    • Attach return label (if provided)
  3. Ship the Item:
    • Use a reliable courier service
    • Keep tracking information
    • Ship to our address in Tirur, Kerala

Refund Process

  • Refunds will be processed within 5-7 business days after receiving the return
  • Original shipping charges are non-refundable
  • Refund will be issued to the original payment method
  • Bank processing time: 3-5 additional business days

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-designed abayas
  • Altered or modified items
  • Sale items (marked as final sale)
  • Intimates and undergarments
  • Items damaged due to customer handling

Exchanges

For size or style exchanges:

  1. Follow the return process above
  2. Specify the new size/style desired
  3. Pay any price difference if applicable
  4. Additional shipping charges may apply

Damages & Defects

If you receive a damaged or defective item:

  1. Contact us within 24 hours of delivery
  2. Provide clear photos of the damage
  3. We will arrange free pickup and replacement
  4. Alternatively, we'll issue a full refund including shipping

Lost Packages

For packages marked as delivered but not received:

  1. Check with neighbors and local post office
  2. Contact us within 24 hours of tracking update
  3. We'll initiate an investigation with the courier
  4. Resolution will be provided within 3-5 business days

Return Shipping Costs

  • Standard Returns: Customer bears the return shipping cost
  • Defective Items: Free return shipping
  • Wrong Item Sent: Free return shipping
  • Size Exchanges: Customer bears shipping cost

Special Cases

International Returns

  • Must be initiated within 5 days of delivery
  • Customer responsible for return shipping and duties
  • Returns must use tracked shipping method
  • Longer processing time (10-15 business days)

Sale Items

  • Final sale items cannot be returned
  • Seasonal sale items: Exchange only
  • Clearance items: No returns or exchanges

Refund Methods

Refunds will be processed to the original payment method:

  • Credit/Debit Cards: 5-7 business days
  • UPI: 2-3 business days
  • Bank Transfer: 3-5 business days
  • Cash on Delivery: Bank transfer only

Contact Information

For return and exchange queries:

  • Email: store@ainabaya.com
  • Phone: +91 7510660666
  • Address: Alinchuvad, Tirur, Malappuram Kerala, India

Business Hours:

  • Monday to Saturday: 10:00 AM - 7:00 PM IST
  • Closed on Sundays and major holidays

Additional Information

  • We reserve the right to reject returns that don't meet our criteria
  • Multiple returns from the same customer may be subject to review
  • Exchange for different styles is subject to price adjustment
  • Store credit is available as an alternative to refunds

Tips for Successful Returns

  1. Keep original packaging for 7 days after delivery
  2. Try on items immediately upon receipt
  3. Handle items carefully when trying them on
  4. Take photos before returning items
  5. Use secure packaging for returns

We strive to make your shopping experience pleasant and worry-free. If you have any questions about our return policy, please don't hesitate to contact us.